GTA Office Solution Return Policy
By purchasing goods from GTA Office Solution, you agree to the content of this document referred to as Return Policy.
- Any unused merchandise that is still in its original packaging can be returned to us for refund at the purchased price within one week of receipt.
- Delivery and Installation:
- When GTA Office Solution provides delivery and assembly/installation of purchased products, we guarantee to replace any item found missing, damaged or malfunctioning at no cost to customer.
- If the customer choses to deliver and/or assemble the merchandise on their own, our guarantee to replace damaged product during transportation or assembly/installation does not apply. Customers are expected to inspect the product before leaving our facility.
- Customers can exchange any item purchased from us within four weeks of the date of sale, given that, a new sale deal has to be agreed upon by both parties with respect to the items exchanged, prices and shipping/installation fees.
- All returns are subject to restocking fees with shipping, installation and labor cost applied as appropriate.
- In order to reflect future business requirements, we reserve to ourself the right to update the Return Policy anytime without prior notice.
- We urge you to print a copy of this Return Policy at the time of purchase as return conditions apply to your transaction upon the effective policy published at the transaction date.
- The return procedure:
- Customers can initiate a return by filling out the provided online form that is processed by our staff, communicated back with the customer for further arrangement.
- Call our office at (905) 267-1000 where you can discuss the issue and initiate the return/exchange or credit processing regarding your purchase.
Updated: 12 Dec. 2018